Estravel Group AS service charges and booking fees for private customers
Valid from 01.01.2024.
Discounts for Estravel Loyalty Program members (KuldKaart and PlatinumKaart holders):
–50% off the booking fee in the Estravel sales office
–100% off the booking fee for international travels (for orders from €250)
–100% off the booking fee for domestic travels within Estonia (for orders from €150)
Both the current card holders and new Kuldkaart users can download the mobile Kuldkaart for free and add it to their mTasku app.
NB! No reservation fee is added to online reservations made on the Estravel website.
There are different discounts available for corporate business clients. For more information on discounts, please contact Estravel Business Customer Service at ariklientuur@estravel.ee.
Service charges
| Reservation fees | Normal price | Price for loyalty program customer | Price in Bonuspoints |
|---|---|---|---|
| Reservation of airline ticket, package tours, cruise, car rental, railway tickets or transfers, including sightseeings and special programs | 25 € | 15 € | 7500 BP |
| Reservation of hotel accommodation | 20 € | 11 € | 6000 BP |
| Reservatin of bus tickets | 10 € | 6 € | 3000 BP |
| Reservation of additional travel-related services (prearranged seats in aircraft, special meals, restaurant table reservation etc) | 20 € | 20 € | 6000 BP |
Reservation fee covers travel agency’s expenses related to use of computerised reservation systems or communication facilities. It is charged once for all services of similar type that appear on the same invoice.
Rebooking and Cancellation Fees
| Rebooking and Cancellation Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Cancellation or change of an unpaid reservation from 2nd instance (first change free of charge) | 20 € | 6000 BP |
| Cancellation of a flight ticket, cruise package or package tour purchased from Estravel | 30 € | 9000 BP |
| Reissue of an a flight ticket, cruise package or package tour bought in Estravel | 50 € | 15 000 BP |
| Change or cancellation of issued or fully paid ferry ticket | 8 € | 2400 BP |
| Change or cancellation of issued or fully paid hotel accomodation, cruise, package tour, car rental, railway ticket including reissue of invoice and copy of travel document | 20 € | 6000 BP |
| Invoice reregistration and a back-dated issue of a copy of a travel document | 20 € | 6000 BP |
| Reissue of previously issued gift cards | 12 € | 3600 BP |
NB! Cancellations and changes of travel services always depend on conditions set forth by actual travel provider and availability of seats. The cancellation fee is also applied if the travel service of the travel provider is cancelled due to the circumstances beyond Estravel’s control. Possible penalties and fees imposed by travel providers are additional. Estravel service fee is charged separately for each travel document or booking changed or cancelled. Please note that cancellations or changes of special rate tickets might not be supported by all service providers.
Other Fees
| Other Fees | Normal price | Price in Bonuspoints |
|---|---|---|
| Additional charge for orders submitted outside office hours, during official holidays or less than 24hrs before commencement of travel | same amount as reservation fee for similar service | ask travel consultant |
| Pre-travel advice* | 30 € | 9000 BP |
| Consultation fee (charged in connection with special orders)** | 50 €/h | 15 000 BP |
| Foreign bank transaction | 42 € | 12 600 BP |
| Administering of group reservations | on special arrangement | ask travel consultant |
| Handling of services or products bought on Estravel e-shop at Estravel offices*** except paying the full amount with gift card | 6 € | 1800 BP |
* The service includes information on the country of destination and transit and various airlines.
The information is valid on the day of issue. Estravel does not guarantee the accuracy of subsequent information in the event of countries or airlines changing the conditions of entry or boarding without prior notice.
** The consultation fee is applied for a more extensive and personalized trip. Among other things, the purpose of the consultation fee is to provide an advisory service to those who seek the assistance of an experienced travel consultant in planning a trip or information on services / products purchased outside of Estravel.
A travel consultant is entitled to a consultation fee for their contribution of time, for example, if:
- a trip consists of more than five different components. Components include airline tickets, accommodation, ship tickets, train tickets, excursions, etc.;
- a client requests very detailed information about the destination, various attractions or hotels;
- a client requests information on products not provided by Estravel or not purchased with Estravel’s assistance;
- a client is planning a special event trip (wedding, world tour, etc.).
The consultation fee is treated as a prepayment and is deducted from the final price of the travel booking.
*** At Estravel sales office, you can pay the e-invoice only in cash or with Estravel gift voucher.
Delivery of documents
| Delivery of documents | Normal price | Price in Bonuspoints |
|---|---|---|
| Delivery of travel documents (outside normal service hours on special arrangement) | according to the service provider’s price list, but not less than 12 € | 3600 BP |
Transaction fee (included in sales price of service)
| Transaction fee (included in sales price of service) | Normal price |
|---|---|
| Travel agency’s work at examining and offering travel possibilities, accounting with travel providers, acceptance of seller’s liability | min up to 15% of the corresponding service from the sale price (min. 15 € sales contract for non-owning producers) 15 € |
NB! Service fee is not reimbursed in case of cancellation or changes to your package holiday or flights!
Visa service charges
| Normal price | |
|---|---|
| Tourist Card of Cuba | 20 €/kaart |